The Peter Huber Kältemaschinenbau AG (HUBER)
guarantees acceptable quality of the product.
The product shall comply with the
specifications and description in accordance
with the order confirmation from HUBER. All
products can be used in full, in accordance
with the appropriate valid operational
handbook, for intended operation, with correct
installation and allowed operational
conditions. Servicing shall only be carried out
by qualified and trained personnel.
LIABILITY FOR DEFECTS
The right of the buyer to claim for defects
arises out of our general business terms and
conditions (in particular numbers VIII. – X.)
that are attached to these guarantee
conditions. They can also be consulted at www.huber-online.com.
In addition to this liability, for defects,
HUBER offers additional guarantees. For a rapid
processing please follow the procedure stated
below in cases of service or return.
GUARANTEE AND GUARANTEE CONDITIONS
Product guarantee, extended warranty on
registration
The guarantee against material defects for all
HUBER products is 12 months from the day of
delivery from the Offenburg factory. If the
buyer registers the machine at
www.huber-online.com giving the end customer
address and the serial number(s) on
installation, then HUBER will give an extended
guarantee as listed below:
1. For plug and play electronic components: A
guarantee of 3 years is given as from the date
of shipment (invoice) to the buyer.
2. For refrigeration components (including
compressor): A guarantee of 2 years is given as
from the date of shipment (invoice) to the
buyer.
3. For mechanical and electrical components
which are subject to the regular abrasion (e.g.
pumps): A guarantee of 2 years is given as from
the date of shipment (invoice) to the buyer.
The guarantee covers the replacement of faulty
parts and the cost of labour at the Offenburg
factory. All labour costs on site are
explicitly exempted from the guarantee. The
buyer carries all further costs that may occur
concerning the guarantee work.
Return of goods for (guarantee) repair
If the buyer returns a product to HUBER for
(guarantee) repair, the following points are
valid and contractually agreed:
Before returning the unit, the buyer must
contact HUBER by phone on +49 781 9603 244 or
via E-mail at info@huber-online.com
explaining fault symptoms and messages. HUBER,
in turn, gives the buyer in writing a repair
identification number (RGA number), which must
be clearly affixed to the packaging and to the
repair.
The buyer must send the HUBER product at his
own risk and cost (transport etc.) to the HUBER
registered office, or other address given by
HUBER for the repair work, in an orderly
manner. All extraneous products, accessories,
additional products, programs, data or storage
mediums which are not a part of the HUBER
machine must be removed. HUBER bears no
responsibility for items which have not been
removed, or were damaged before they reached
HUBER.
All products must be correctly prepared for
shipping by the buyer (fully emptied, cleaned
activated transport locks etc.), and must be
packed in a customary manner. The buyer
(sender) is bound to remove completely and
without residues, all dangerous, poisonous, or
other substances damaging to health, which may
have come into contact with the machine, so
that the machine is without danger to the
receiver (HUBER).
On site guarantee repairs
On site repairs are only possible on condition
that all labour, travel and other connected
costs, including expenses and overnight costs,
are carried by the buyer. An on site repair
must be applied for in writing by the buyer.
The buyer is bound to allow HUBER access to the
system for repair at the agreed time. Costs
which occur due to delays on site will be
invoiced to the buyer.
Exceptions to Guarantee entitlement
The guarantee entitlement is limited in equal
measure to the liability for defects in
accordance to our above mentioned general
business terms and conditions (in particular
numbers VIII. (1.10) – X.).
Additional limitations to the guarantee
entitlement:
The guarantee is invalid when the unit has been
misused. Maintenance work and abrasion are not
included in the guarantee conditions, nor is
damage due to fire, flood or other natural
event, improper use, unsuitable operating
utilities, electrical disruption, damage due to
improper thermal fluids, unsuitable
installation or damage which occurred during
transport.
In addition, the following are not included:
glass parts, seals, colour discrepancy,
silkscreen print, logos, covers, accessories,
data or power cables, switch covers, and switch
cladding, hoses, connector parts, clamps, heat
transfer fluids.
Repairs not authorised by HUBER in writing,
work carried out by other companies and
modifications of any kind, uses other than that
intended, the change, removal or manipulation
of the machine identification label or serial
number, shall lead to immediate invalidation of
this guarantee.
HUBER is in no way liable for damages occurring
due to non availability of parts or loss of
production (e.g. due to delivery delays) of the
buyer or the end customer.
Deadlines, repair outside the guarantee period
Any demands under these guarantee conditions
(damage claims etc.) must reach HUBER before
the end of the guarantee period in written
form. Labour costs for repair work which has
not been approved in writing by HUBER must be
carried by the buyer. Parts replacement does
not mean extension of the previous guarantee
time. The buyer must accept all costs for
parts, labour and shipping for all work which
is not covered by the guarantee. Before the non
guarantee work is carried out, the buyer must
provide a written order for the repair. HUBER
will provide the buyer with an invoice for all
parts and labour costs that are not covered by
the guarantee.
Legal jurisdiction Offenburg,
Contract language and choice of law
For all disputes between HUBER and the buyer,
the legal jurisdiction is agreed as D-77656
Offenburg. HUBER has simultaneously the right
to file an action at the head office of the
buyer.
The language of this contract is German. In the
event of the parties of the contract using
another language and in the event of a
conflict, the German wording shall take
precedence.
All legal relationships between HUBER and buyer
shall be governed by the law of the Federal
Republic of Germany applicable to domestic
legal relationships, under exclusion of the
United Nations Convention on Contracts for the
International Sale of Goods.
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